A: After you pay for your membership, it will take about 24 hours for your membership to be activated. You will receive a second email notification informing you of your activated status. Please note that to ensure that communications from SmartKnowledgeU™ are not sent to your SPAM box, please add the email address “member-at-smartknowledgeu-dot-com” to your contact list.

Alternatively, your membership may not yet be activated because you failed to choose a password that was 8 characters in length and a combination of letters and numbers. If this is this case, you will be asked to change your password to meet our security criteria and at that time, your membership will be activated again within 24 hours.

A: While J.S. would like to answer all of your emails, given that he receives hundreds of emails everyday from members and blog readers that want advice regarding specific stocks and regional markets, it is unfortunately impossible for him to personally respond to each and every email. However all emails that are sent to member-at-smartknowledgeu-dot-com will be forwarded to J.S. and read by him. Please do not send emails asking for personal advice as SmartKnowledgeU™ does not provide any individual investment advice. However, if you have general questions about our curriculum content or investment newsletter content, please send them to member-at-smartknowledgeu-dot-com or to globalstocks-at-smartknowledgeu-dot-com if you are an Global Stock Picker subscriber. J.S. will read every email that is sent to our member email inboxes and if there are many members and readers that ask the same question, he will attempt to answer these questions in Special Member Alerts emailed to all members or in subsequent newsletters.

A:Just go the Member Info link on the left hand member menu that you will see on the first page that appears when you first log in. After you click on this link, will be asked to enter your current password, select a new password, and then confirm your new password. Just remember that your new password must be at least 8 characters in length and a combination of letters and numbers.

To retrieve a lost passwrod, click on the “forgot password?” link right below the log in panel. Your password will be automatically and instantaneously sent to the email address you used to register with us.

A: After you pay for your initialmembership, you have a 90-day period during which you may upgrade your membership. After 90 days have passed, you must purchase a new membership and can not upgrade your existing membership. Please note that if you want your upgraded membership to be activated after about 24 hours, that you must select a NEW username and a NEW password during the checkout process. TO UPGRADE YOUR MEMBERSHIP, click here

A:The second exam consists of all questions you answered correctly from ALL the exams included in your membership level. You will not have access to the second exam until you have completed all exams included in your membership level.

A:You can take each exam only one time, although you will be given the option to take a second exam that consists of all questions you answered incorrectly from all initial exams. However, you can review all your exam questions along with answer explanations an unlimited amount of times during the valid period of your membership. On the main member page, you will see the status for all learning modules included in your membership level. For the modules where status is labeled “complete”, click on this link, then click on the exam link to review the questions and explanations.

A:No. Just click on the logout link on the menu on the left hand side of the main member page, and our system will automatically save all of your work. When you return to the exam, you will not start from the beginning but from the last question you answered before logging out. IMPORTANT: Please ensure that you close the exam window (all exams open up in a new window) and return back to the main member page with the menu on the left hand side of the page. You must click on the logout link on the menu if you want your work to be saved. Otherwise your work may not be saved.

A:All memberships are valid for a 12-month period from the date your username and password are activated. At the end of the year, if you wish to keep receiving our timely Special Member alerts & bulletins as well as access to all new learning modules (as of June, 2008, we have added four BRAND NEW modules), you can do so for USD $497 a year. To check on remaining time of valid membership, on the main member page, click on the “subscribe info” link.

A:We grant a money back guarantee period to review our materials. Therefore, we have made it impossible to print out materials to prevent people from abusing our guarantee by copying all materials and then asking for their money back. Unfortunately, this is necessary to prevent our intellectual property from being copied. However, if at the end of your year membership you may request all learning materials on a flash drive (except the exams and exam questions) and they will be mailed to you.

A:Please click on any of our “contact us” links that you can find either at the very bottom of each page or click on the “contact us” button in the menu area at the top of each page. We kindly request that you contact us through our requested email channel depending upon your specified reason. Please ensure that you follow the proper method of contacting us according to the reason for your inquiry to ensure a prompt response. Contacting us using an improper channel not reserved for responding to that request will most likely result in delays in answering your inquiry.